GPS Tracker

Q&A

Q1: What is the reminding distance between the mobile phone and the anti-loss

A1: The effective connection distance between the device and the mobile phone is

about 10 meters indoors and 10-40 meters outdoors, which may vary in different

degrees due to the influence of the surrounding environment and obstacles, such as

electromagnetic wave, water, metal, etc. Therefore, the wireless signal distance will be

shorter in crowded places, and it can be longer in open places

Q2: Why can't the anti-loss reminder can't be connected beside the mobile phone

A2: This may be caused by the blocking of wireless communication on the mobile

phone.

Please perform the following steps

1. Please try to restart the APP.

2. Please try to restart wireless.

3. Please try to restart your mobile phone

4. Please confirm the battery level of the anti-loss reminder.

Q3: How long can the reminder last from its battery?

A3: TI model can last for more than 12 months in normal standby. It may vary with

user's application environment and objective factors, there may be different degrees.

APP is featured with battery level reminder.

     The normal battery life of T2 model is more than 6 months. It may vary with user's

application environment and objective factors, there may be different degrees. APP is

featured with battery level reminder, and users can replace the battery of the

corresponding model for the product based on the usage conditions.

Q4: What's the maximum number of anti-loss reminders one mobile phone can be bound

with?

A4: An Android phone can connect 4 wireless devices at the same time, while an iP

mobile phone can connect 6 wireless devices at the same time, but an anti-loss

reminder can only be bound to one phone at the same time

Q5: Why didn 't I receive any reminder when the wireless connection between the mobile

phone and the anti-loss reminder was lost?

A5: Please check the following items:

1. Check whether you have turned on the anti-loss alarm function on the APP page

2. Check whether the notification function is turned on in the Settings-Notifications.

3, Check whether the APP is given the necessary permissions from

Settings-General-Background App Running.

4. Check whether the wireless of the mobile phone is always on

Q6: How do I remove the anti-loss reminder?

A6: To remove the device, click"Remove device"at the bottom of the App"Device

settings" page